The HEGG Replacement Process

Windows, doors, and sunrooms are typically a once or twice in a lifetime purchase, and so for many of you, this may be the first time you are looking into the replacement process. For others, you may have replaced some windows or doors in the past and you are now looking to finish your project. Regardless of your experience level, HEGG prides itself on providing an outstanding customer experience from the time you call to set an appointment to when our installers leave your project and beyond. Below we have provided an outline of our process here at HEGG, including links to information that you may find helpful throughout your process.

 

Setting up your Quote

HEGG offers a variety of windows and doors to suits your needs, including wood, vinyl, fiberglass, and aluminum, and all products are made to order so they can be as custom or standard as your project requires. We offer virtual appointments (via Zoom or FaceTime) as well as in-person visits, so we can meet you where and how you feel most comfortable, and we offer evening appointments several times a week to accommodate your schedule. To schedule an appointment, complete a contact us form or call our office today at 614-761-0890.

• Read some of our online reviews here
• To schedule a virtual consultation, click here
• To request a phone call to schedule an appointment, click here

 

Your Project Consultation

Here at HEGG, we offer a no-pressure, informative consultation experience in order to answer your questions and provide you with a quote for your project. We understand that home improvement projects can seem overwhelming, so we try to make things as simple as possible. You will meet with one of our qualified team members in order to ensure that you receive the information that you are looking for. After discussing your needs, we will provide you with a specific quote for your project. If you are considering several options, such as different product lines or dividing the project into phases, we can make sure you receive multiple quote versions explaining the details so you can have all the information you need to make the decision that is best for you.

 

Purchasing from HEGG

When a customer chooses to do his or her project with HEGG, our team begins working hard to make that project a reality as quickly and seamlessly as possible. The first step is signing the contract for the project, which typically includes a 50% deposit to get everything underway. This deposit can be done via check or through our credit card portal here. Once the contract is processed, our office administrator will give you a call to discuss the next steps and answer any questions that you may have. In addition, our project manager will visit your home to verify all measurements and make sure that HEGG comes prepared for the day of the installation.

• To pay your deposit, click here.

 

Preparing for the Installation

Installation day often comes with jitters, especially from those experiencing the replacement process for the first time, so HEGG is with you every step of the way to prepare for the installation. Our office administrator will call and email you several times leading up to the install to coordinate the dates and times as well as answer any questions that you may have related to your project. While each install is unique, there are some general guidelines we provide to prepare for install, and our office administrator will make sure you have that and all your questions are answered prior to the start of installation

 

Installation Day

When installation day arrives, we want to make sure we go above and beyond to complete your project. HEGG is proud to have employee installation teams with years of industry experience so you can trust that your project is in good hands. When the team arrives, our lead installer will introduce himself to you and discuss the plan for the project as well as answer any questions that you may have. Projects typically last from half a day to a week, and our office administrator will review the allotted time frame with you when scheduling the installation. At the conclusion of the installation, our lead installer will walk you through the project and show you how to operate your new windows and doors.

• For questions about your project, call our office administrator at 614-761-0890
• To pay your final balance, click here

 

Post Installation

Your installation may be completed, but that doesn’t mean HEGG isn’t here to support you however you need. We offer a 100-Year Warranty on our labor, and we back all manufacturer warranties as well. If you have questions about your product or are experiencing a service issue, you can call our office at 614-761-0890 to get on our service calendar. Do you know someone who needs new windows or doors? HEGG is grateful for our customers, and we would be honored to help your friends and family with their home improvement project as well.

• To see our 100-Year Labor Warranty, click here
• For manufacturer warranties, click here
• To schedule a service appointment, please call 614-761-0890